METHOD OF EXERCISING THE RIGHT OF WITHDRAWAL


MARTA MORGAN guarantees the right to withdraw from the purchase contract, referring to the Legislative Decree 22/05/1999, n. 185 “Implementation of Directive 97/7 / EC relating to the protection of consumers in respect of distance contracts” and subsequent amendments. The Customer can exercise the right of withdrawal no later than 10 working days from the date of receipt of the goods. This right must be exercised by sending a written communication by registered letter with acknowledgment of receipt to MARTA MORGAN, Via Santa Lucia, 2, 31020 Falzé di Piave TV. The communication can be sent, within the same term, by e-mail addressed to info@martamorgan.it, provided that it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight (48) hours.

The goods must be returned to the Merchant intact, in unaltered condition and complete with the original packaging, at the Customer’s expense no later than 15 days from the Notice of withdrawal. MARTA MORGAN will re-credit the sums paid (including the first shipping costs in the case of total withdrawal from the order) within a maximum of 30 days from the date on which MARTA MORGAN is aware of the exercise of the right of withdrawal by the Customer and in any case not before having received the return shipment and checked the condition of the goods subject to withdrawal. The costs and risks associated with returning the products will be borne by the buyer.

The right of withdrawal does not apply to the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly. The right of withdrawal does not apply to any additional services such as shipping insurance. It is also specified that, in the case of prize operations (the so-called promotions), in which the purchase of an asset is combined with another asset that is sold at a ridiculously low price or even given as a gift, the right of withdrawal will be legitimately exercised with the return of both goods purchased, given the constraint of the accessibility of the goods in promotion with respect to the first.

For any report, complaint or support request, you can directly contact the address info@martamorgan.it quoting the order number assigned at the conclusion of the order and reported in the order confirmation sent by e-mail.

RETURN

To return the goods, the products must be in new condition, with the tags and labels applied and in their original packaging. We cannot return if the products are not in the conditions described above.

It is possible to make a size change or request a purchase voucher of the same value. The cost of shipping is charged to the customer. In case of customized products MARTA MORGAN reserves the right to evaluate the request

OPTION 1) 

To proceed with the return by courier or point of sale for size change:

Contact us at the email address: sales@martamorgan.it. Indicate, in case you want to make a change, the model and size you want to replace.

Prepare the package using the same packaging received. Highlight the items you intend to return on the receipt. You will receive by email the appropriate return form to be filled in with your details and to be printed.

Deliver the package to the courier together with the return form, we will notify you once it arrives.

We will notify you as soon as possible about the response. If the conditions of the goods correspond to those indicated, the procedure will immediately start to send you the new item you have indicated as a replacement.

OPTION 2) 

If you want, instead of the purchase voucher, a re-credit of the amount spent: you must communicate in time to the email contact sales@martamorgan.it.

Below you will follow the various steps of the return listed above. The amount will be credited as a voucher to be spent on the website www.martamorgan.it. This amount will not cover the expenses incurred for the previous shipment (if they have been incurred). The refund will be made within 45 days.

Remember that it is necessary that the goods are in new condition with original packaging, otherwise they will have to be returned to you, bearing the return costs on your behalf and the refund will not be made.

We do not accept Products sent with charge to the recipient. We reserve the right to refuse returns due to special promotions / discounts.

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